Terms and Conditions
- Assessment. We may request information and reasonably inspect an item to assess a claim, without restricting statutory rights. Unused-condition, tag and packaging requirements for change-of-mind returns do not automatically bar manufacturing-defect claims.
- Return shipping. Responsibility for costs and transit damage depends on the reason for return, responsibility for the issue and applicable law. We cover relevant delivery costs where the issue is our responsibility. We do not transfer every return-transit risk to the customer.
- Refund method. Refunds use the original payment method. If unavailable, we will agree an appropriate secure alternative with you. Vouchers or store credit are voluntary alternatives and will not replace a refund to which you are entitled without your agreement.
- Refund amount and deadline. These follow the returns policy, your original order terms and applicable law. We do not impose a blanket exclusion of delivery charges or restart statutory deadlines when we approve a request.
- Product warranty. Bags, wallets and accessories within the warranty scope receive six months of manufacturing-defect cover under the full warranty policy from receipt of the item or actual in-store handover. A blanket disclaimer of all warranties does not replace this commitment.
- Excluded damage. Exclusions apply to damage caused by the specified events, including snagging, sharp objects, improper care, misuse and normal wear. Prior use alone does not invalidate a manufacturing-defect claim.
- Preserved rights. This warranty supplements statutory rights, platform rights and the terms offered when you purchased. A promotional price or expiry of the warranty does not automatically end statutory rights.
- Law and dispute resolution. Thai law applies without depriving customers of protections under mandatory laws applicable to them or the transaction, or restricting access to a competent court or authority.
- Our assessment. An internal assessment does not remove your right to challenge the outcome, complain or use platform, court or competent-authority procedures. You do not need to withdraw a dispute for us to consider a claim.
Warranty provider: RINLASAYA GROUP CO., LTD.